General FAQ
*Click here for Subscription Information*
Is a free trial available? We occasionally (not always) offer no-obligation free trials. Beyond a free trial, if you decide that you would like to subscribe, we can arrange this when your trial ends. Only at this point does the service become fee liable. For further details, including pricing:
How do I change the e-mail alerts I receive?
If you would like to change the e-mail notifications you receive, log on to the site as usual, click on 'Update Personal Info' just below the login box. To make the changes, scroll down to the ‘tick boxes’ indicating the markets you are interested in.
What if I forget my password?
You create your own password when you first register on the site. This remains encrypted and is known only to you. But if you forget it we can give you a new one – call us on +44 20 7779 8529 or email us at info@totalderivatives.com
How do I find specific articles or features?
Using the 'Search Archive', simply enter a keyword from the market or company you are interested in, then use the 'Markets’ drop-down menu to narrow down your search. Finally click on 'Articles', ‘Features’ or ‘Both’ - then select the dates you require. You will be taken straight to the report headlines matching your search criteria.
'Raw News' - What is it?
The Raw News section provides real-time access to news items which will later be drawn together into full reports. It also provides a comprehensive list of all our report summaries, with links to the reports themselves. Use Raw News to get an up-to-date and rapid overview of the global fixed income derivatives markets.
BlackBerry FAQ
How do I access Total Derivatives information on my BlackBerry?
Call Matthew Webster on +44 20 7779 8529 (in the US: 212 224 3986) or email info@totalderivatives.com. We will immediately enable your account for mobile access. Once you are enabled, use either of two methods to access our information: 1) Via email – simply click on the email link and enter your username and password as normal; 2) Via the BlackBerry web browser – enter your username and password as normal.
What, exactly, is the mobile homepage?
The mobile home page is equivalent to the ‘Raw News’ section of the standard website. From here, you can see the latest derivatives news and link to the main articles on the website.
Does it take forever to download the articles?
No. Downloads of large files (pdf documents, for example) can be impracticable on a mobile device. But Total Derivatives operates a lean mobile website. It typically takes 30 seconds to access an article from an email link on a BlackBerry. It typically takes 20 seconds to access articles from the mobile homepage. Access time depends critically on the strength of network coverage, however.
Is the mobile site compatible with other devices?
The mobile site is configured to operate optimally with the latest BlackBerry handheld. It also works with older BlackBerry devices, though the formatting is basic. Total Derivatives does not support other mobile devices. Our market research found that over 90% of subscribers requesting mobile access wanted access via a BlackBerry. We aim to extend to other mobile devices when 3G networks become more prevalent.
How do I avoid site security locking my access?
Users enabled for mobile access are able to access the site from one desktop web browser and one BlackBerry web browser during any 24-hour period.
